FREQUENTLY ASKED QUESTIONS - PAYMENT

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NETeller

NETeller is an online money transfer service. Opening a NETeller account is like using an online wallet. NETeller is available to people worldwide (except certain countries as per NETeller's restrictions).

Registering a NETeller Account

If you do not have a NETeller Account, visit www.neteller.com and click "Sign up now for your FREE NETeller Account!" Follow the on-screen instructions.

Once you have created your account, log into NETeller and choose one of the following options to deposit funds to your NETeller account.

Electronic Funds Transfer can be used to move funds directly from your bank account into your NETeller Account. Register and verify a US bank account with NETeller in order to make this type of deposit. EFT deposits usually take 2 - 4 business days to enter your NETeller Account.

Bank Deposits can be made through any Bank of America or Citibank branch.

Credit Card deposits can be made directly from within the NETeller site. A processing fee will be deducted from the amount you request. instaCASH is available with NETeller once an account has been created and verified bank account is provided. instaCASH has similar deposit options to NETeller.

Using NETeller

Once you have a NETeller account containing funds:

• Go to the Cashier section of a casino and click "Deposit".
• Select NETeller as your deposit method.
• Select NETeller regular deposit or NETeller instaCASH.
• Enter the amount you would like to transfer from your NETeller account to your casino account.
• Enter your NETeller Account and Secure ID (and Bank Account # if you have selected instaCASH).
• Click "Proceed".
• Review your transaction and click "Confirm".
• Approved funds should immediately be credited to casino account.

Transaction Reporting

It is important to keep a record of all of your NETeller transactions. To help you maintain these records you should be aware that your NETeller deposits and withdrawals are recorded and reported on your ECash Direct statement.

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FirePay

FirePay is a deposit and withdrawal method that enables users to transfer money from their FirePay Personal account to their casino account and withdraw back to their FirePay Personal account. It is a Web-based account that works like a debit card - you deposit money into your FirePay Personal account and then use the money to purchase goods and services online. There are no fees to register or deposit money and FirePay is currently available to users with US Dollar bank accounts in the United States. This may change, so please visit www.firepay.com for more information.

Registering a FirePay account

If you would like a FirePay account, go to www.firepay.com to register.

Using FirePay

Please click here for full details on depositing, withdrawing and transaction reporting using FirePay.

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Citadel

Citadel is a deposit and withdrawal method that enables users to transfer money from their bank accounts using Citadel to casino account and withdraw back to their bank accounts using Citadel. Citadel is an electronic Internet check product provided by Citadel Commerce. It is an easy payment method for the millions of consumers who don't have credit cards or have reached their limit. Internet customers who wish to pay by check simply select Citadel and enter the requested bank account information. Citadel authenticates the information you provide immediately, online! No more waiting 2-3 business days to verify your banking information. You can feel secure that you never share your personal information with 3rd parties.

Citadel is currently available to US resident users with US Dollar bank accounts in the United States and to Canadian resident users with both US Dollar and Canadian Dollar bank accounts in Canada. This may change so please visit www.citadelcommerce.com for more information.

Registering a Citadel account

If you want to register with Citadel go to www.citadelcommerce.com

Using Citadel

Please click here for full details on depositing, withdrawing and transaction reporting using Citadel.

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TeleBuy and Basic 900pay

TeleBuy enables you to deposit funds to your casino account. TeleBuy is a secure, hassle-free method of deposit offering a simple e-check payment system that only requires your bank account information and a telephone. THE CHARGES DO NOT APPEAR ON YOUR PHONE BILL. There are no hidden fees or long-distance charges when using TeleBuy. The telephone is simply used to confirm your transaction. You must clear your funds with TeleBuy before they can be deposited to your ECash Direct account. TeleBuy takes 2-4 business days to clear funds.

Basic 900pay

Basic 900pay enables you to deposit funds to your casino account. Basic 900pay is a secure, hassle-free method of deposit offering a simple payment system that charges the deposit to your phone bill - no credit card or bank account required. There are no hidden fees or long-distance charges when using Basic 900pay. All Basic 900pay charges will appear on your phone bill as "NAVAHONTWRKS". TeleBuy and Basic 900pay are currently available for US users only with US Dollar bank accounts in the United States.

For Basic 900pay you must ensure there is no 900-service block on your line. To test toll-free, call 1-900-993-4141 to determine whether you can get through to 900-numbers. If 900-calls are blocked on your line, contact your service provider to have this removed. (You do not need to do this for TeleBuy.)

Using Telebuy and Basic 900pay

Please click here for full details on depositing, withdrawing and transaction reporting using TeleBuy and Basic 900pay.

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Certified Cheque / Money Order

You can often deposit funds into your casino account by certified cheque or money order. The process involved is exactly the same for both.

Using Certified Cheques or Money Orders Once you click on 'Cashier' in the casino software and select 'Deposit'. Then select the deposit method as 'Cheque' to complete your online order as the initial step in making your deposit. Please click here for complete details of the process regarding depositing, withdrawals and transaction reporting for certified cheques and money orders. To ensure the fastest possible service, kindly ensure that the information on your certified cheque or money order matches the information entered onto the online deposit form (in the cashier section of the software) exactly.

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Cheque

You can often deposit funds via cheque.

Using Cheques Once you click on 'Cashier' in the casino software and select 'Deposit'. Now select the deposit method as 'Cheque' to complete your online order as the initial step in making your deposit. Please click here for complete details of the process regarding depositing, withdrawals and transaction reporting for certified cheques and money orders.

To ensure the fastest possible service, kindly ensure that the information on your cheque matches the information entered onto the online deposit form (in the cashier section of the software) exactly.

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Electronic Cheque Processing / ECP (ACH)

Casino's agreements differ depending on what payment methods they use and therefore we suggest that you check with your chosen casino.

ECash Direct offers you two agreements with regards to setting up an electronic link between your VIP ECash Direct account and your bank. You can enjoy the convenience of electronic withdrawals and deposits between your VIP ECash Direct account and your bank or only choose to have electronic deposits made to your bank from your VIP ECash Direct account.

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Using ECP

Click here for details regarding ECP registration, deposits, withdrawals, processing and transaction reporting. Please note it will take 7 business days to credit your account after funds are in ECash a/c.

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Wire Transfer

Once you click on 'Cashier' in the casino software and select 'Deposit'. Then please choose the 'Wire Transfer' deposit method to obtain the details you require to complete the transfer from your bank.

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